Frequently Asked Questions

Friendly Minds is a community-led mental wellbeing platform designed to give people a space to talk, connect, and feel heard. We focus on peer-to-peer support through simple, respectful conversations.

No. Friendly Minds is not a professional, clinical, or therapy service. The people you speak to are volunteers offering peer support, not qualified professionals.

Friendly Minds is currently a volunteer-led initiative and is not a registered charity.

You can start a live chat directly through the website, where you'll be connected to one of our Support Agents. They're there to listen, chat, and support you in a calm and respectful way.

Yes. Friendly Minds is completely free to use. There is no cost to access live chat or any part of the platform.

No. You do not need to create an account to use Friendly Minds. We keep things simple and accessible.

You can talk about anything that's on your mind, whether it's stress, relationships, feeling low, or just needing someone to listen.

Friendly Minds is not suitable for:

• Emergency or crisis situations
• Urgent mental health support
• Medical or professional advice

If you are in immediate danger or need urgent help, please contact your local emergency services.

We aim to keep data collection to a minimum and respect your privacy. However, some basic technical information (such as IP address) may be processed automatically to ensure the platform runs safely.

Yes. You are not required to provide personal details to use the service. You can remain anonymous when using live chat.

If a conversation raises safeguarding concerns, our team may follow internal procedures to ensure safety. We aim to handle all situations responsibly and with care.

Our Support Agents are volunteers who have been selected and guided to provide peer support in a safe and respectful way.

You can visit our Vacancies page to see any current opportunities and submit your interest.

Yes. As a volunteer-led initiative, we welcome support. If you'd like to contribute, you can visit our donation section for more information.

You can reach us through the Contact Us page, and we'll get back to you as soon as possible.